General Terms and Conditions (AGB)
Last updated: 11/29/2025
These General Terms and Conditions (GTC) apply to all contractual relationships between Infinity Projects (hereinafter referred to as 'Provider') and customers (hereinafter referred to as 'Customer') for the provision of Minecraft server hosting services. Deviating conditions of the customer are not recognized unless the provider expressly agrees to their validity in writing.
The provider offers Minecraft server hosting services with various configuration options. The exact scope of services results from the selected package or custom configuration. The provider reserves the right to change or expand the range of services. Existing contracts remain unaffected by this.
The customer is responsible for ensuring that they have the necessary technical requirements (internet connection, compatible devices) to use the services. The provider provides access to a control panel (Jexactyl) through which the customer can manage their server.
The contract is concluded by ordering a server package through our website and subsequent payment. After successful payment, the customer receives access to the ordered services. The provider reserves the right to refuse orders without giving reasons.
The contract term depends on the selected duration option (1 day, 1 week, 1 month, 2 months). Prepaid contracts end automatically at the end of the paid period without requiring notice. The customer is responsible for timely renewal to avoid service interruption.
All prices are in Euros and include the statutory value added tax. The applicable prices are those indicated on the website at the time of order. The provider reserves the right to change prices at any time. Price changes do not affect existing contracts.
Payment is made in advance via PayPal. The service is activated after receipt of payment. In case of payment default, the provider is entitled to suspend the services after a reminder with a reasonable grace period. Any costs incurred due to payment default shall be borne by the customer.
The customer is obligated to use the services exclusively for lawful purposes. The following is prohibited: Hosting of illegal content, Distribution of malware or viruses, Spamming or sending unsolicited mass emails, DDoS attacks or other attacks on third parties, Violation of third-party rights (copyrights, trademark rights, etc.), Use of the services for cryptocurrency mining (unless expressly permitted), Circumvention or manipulation of security mechanisms.
The customer is obligated to keep their access data secret and to protect them from access by third parties. The customer is liable for all activities carried out under their account. In case of suspected misuse, the provider must be informed immediately.
The provider strives for an availability of 99.9% on an annual average. Excluded from this are maintenance work and disruptions that are not within the provider's sphere of responsibility (force majeure, third-party fault, etc.). Planned maintenance will be announced at least 48 hours in advance if possible.
The provider offers technical support via email and ticket system. Support requests are processed during business hours. There is no entitlement to support outside business hours or for issues caused by the customer.
The provider performs regular automated backups according to the selected package. However, the customer is responsible for creating their own backups of important data. The provider assumes no liability for data loss.
The provider is liable without limitation for damages caused intentionally or through gross negligence. For damages caused by simple negligence, the provider is only liable in case of breach of essential contractual obligations (cardinal obligations), and liability is limited to the foreseeable, typically occurring damage. Liability for damages from injury to life, body or health remains unaffected. Liability under the Product Liability Act remains unaffected. Any further liability is excluded.
The customer is liable for all content hosted on their server and for all activities carried out through their account. The customer indemnifies the provider against all third-party claims arising from the customer's violation of these GTC or statutory provisions.
The provider is entitled to terminate the contract without notice and block the customer's access if the customer violates these GTC, is in arrears with payment for more than 14 days despite a reminder, or if there is another important reason. In case of extraordinary termination due to customer fault, there is no entitlement to refund of payments made.
The provider may temporarily suspend services without notice if there is reasonable suspicion that the services are being used for illegal purposes or in violation of these GTC. The customer will be informed immediately. If the suspicion is confirmed, the provider may terminate the contract extraordinarily.
The processing of personal data is carried out in accordance with the applicable data protection regulations, in particular the GDPR. Details can be found in our privacy policy.
The provider reserves the right to change these GTC at any time. Customers will be notified of changes by email at least 4 weeks before they take effect. If the customer does not object to the validity of the new GTC within 4 weeks of notification, the new GTC are deemed accepted. In case of objection, the provider is entitled to terminate the contractual relationship.
The law of the Federal Republic of Germany applies, excluding the UN Convention on Contracts for the International Sale of Goods (CISG).
If the customer is a merchant, a legal entity under public law or a special fund under public law, the exclusive place of jurisdiction for all disputes arising from this contract is the provider's registered office. The same applies if the customer does not have a general place of jurisdiction in Germany or if their place of residence or habitual abode is not known at the time the action is filed.
Should individual provisions of these GTC be or become invalid, this shall not affect the validity of the remaining provisions. The invalid provision shall be replaced by a valid provision that comes as close as possible to the economic purpose of the invalid provision.