Legally binding terms for using our services
Last Updated: 2/28/2026
These Terms of Service govern the contractual relationship between Infinity Projects (Charly Pohl, Schilfweg 17, 01237 Dresden, Germany) and customers using our services including but not limited to: Minecraft server hosting, software products, digital services, and other products offered through our platform. By creating an account or purchasing any products/services, you agree to these terms. These terms apply exclusively; conflicting customer terms are not accepted unless expressly agreed in writing.
We provide the following services and products: (1) Minecraft Game Server Hosting: Virtual server resources (CPU, RAM, storage), control panel access (Jexactyl), server management tools, technical support. (2) Software Products: Custom software, plugins, modifications, and digital products developed by us or our partners. (3) Digital Services: Consulting, configuration, setup services, and other digital services as described in product listings. (4) Third-Party Products: Products and services provided by our partners, where we act as reseller or intermediary. Service specifications are detailed in the respective product descriptions. We reserve the right to modify service offerings with reasonable notice. For third-party products, additional terms from the respective provider may apply.
Customers must provide: Valid email address, Compatible web browser for panel access, Internet connection for server access. Infinity Projects provides best-effort service with 99.5% uptime target but makes no absolute uptime guarantees. Scheduled maintenance will be announced 48 hours in advance when possible.
Orders are placed through our website. The product presentation constitutes an invitation to make an offer. By clicking 'Purchase' or 'Subscribe', you submit a binding offer. We accept your offer by providing access to the service (confirmation email). The contract is formed upon our acceptance. All prices are in Euros (EUR) and include German VAT if applicable.
Services are provided for the selected duration: 1-day, 1-week, 1-month subscriptions: One-time purchase, no automatic renewal, service ends at expiration. Monthly recurring subscriptions: Auto-renews monthly until cancelled, can be cancelled anytime with effect at end of current billing period. Cancellation must be submitted through the customer panel or via email to info@infinity-projects.de.
All prices are listed in Euros (EUR) including applicable taxes. As a Kleinunternehmer (small business) under § 19 UStG, we do not charge VAT. Prices are subject to change but locked in at time of purchase. Published prices apply; obvious price errors do not create binding obligations.
Payment is processed via Stripe. Accepted methods: Credit cards, debit cards, other Stripe-supported methods. Payment is due immediately upon order. Services are activated after successful payment confirmation. Failed payments result in service suspension. For subscriptions, automatic payment is attempted on the renewal date. Failed renewal payments result in service suspension after 3 days.
Customers must: (1) Use all services and products only for lawful purposes. (2) For game servers: Comply with Mojang Terms of Service and applicable game publisher terms. (3) For software products: Use only according to the provided license terms; no reverse engineering, redistribution, or resale unless explicitly permitted. (4) Maintain account security (strong password, no sharing). (5) Not exceed allocated resources (CPU, RAM, storage, bandwidth). (6) Respect intellectual property rights of all content. Prohibited uses include: Illegal content or activities. Copyright infringement, piracy, or unauthorized distribution. Hacking, exploiting, or attacking other systems. Cryptocurrency mining or similar resource abuse (unless explicitly permitted product). Hosting or distributing malware, viruses, or malicious software. Spamming, phishing, or fraudulent activities. Content violating human dignity, inciting violence, or hate speech. Reselling our services without authorization. Using services to compete with us. Circumventing license restrictions or DRM. Violation results in immediate service termination without refund and potential legal action. We reserve the right to report illegal activities to law enforcement.
Customers are responsible for: Maintaining password confidentiality. All activities under their account. Immediately notifying us of unauthorized access. Infinity Projects is not liable for losses due to compromised credentials.
We strive for 99.5% monthly uptime excluding scheduled maintenance. Scheduled maintenance will be announced 48 hours in advance when possible. No uptime guarantees are made for free services or trials. Service interruptions may occur due to factors beyond our reasonable control including but not limited to: DDoS attacks, network provider outages, hardware failures, natural disasters, power outages, telecommunications failures, government actions, or other force majeure events. We are not liable for service unavailability caused by such events. In case of DDoS attacks or similar security incidents, we will implement best-effort mitigation measures and work to restore services as quickly as possible. Customers may receive service credits or goodwill gestures at our sole discretion, but no automatic compensation is guaranteed.
Support is provided via: Email (info@infinity-projects.de) - Business days, 24-48h response. Customer panel ticket system. Support covers: Technical server issues, panel access problems, billing questions. Support does not cover: Minecraft plugin configuration, custom mod support, general Minecraft gameplay questions.
We provide automated backup systems based on your selected backup slots. Backups are retained for 7 days. Customers are responsible for maintaining their own off-site backups. We do not guarantee backup availability or successful restoration in all cases.
Infinity Projects is liable without limitation for: Intentional misconduct or gross negligence. Personal injury (life, body, health). Violations of guarantees explicitly provided in writing. Liability under German Product Liability Act. For slight negligence, we are only liable for breach of essential contractual obligations (cardinal duties) and damages are limited to typical, foreseeable damages. CALCULATION OF LIABILITY FOR HOSTING SERVICE INTERRUPTIONS: This compensation formula applies ONLY to server hosting services directly provided and hosted by us on our infrastructure. For hosting services, liability for service interruptions is calculated using the following formula: (Documented downtime in hours ÷ 720 hours per month) × Monthly service price × 2.5 = Compensation amount. Minimum compensation: €5 per incident. Maximum compensation: €500 per incident. Annual aggregate cap: €2,000 across all incidents. For service interruptions caused by DDoS attacks, cyber attacks, or force majeure events (natural disasters, power outages, telecommunications failures, government actions), the multiplier is reduced to 1.25 (50% of normal rate) as these events are partially beyond our reasonable control. Downtime must be documented and reported within 48 hours of the incident to be eligible for compensation. Claims reported after 48 hours are forfeited. Scheduled maintenance does not count as downtime. SOFTWARE PRODUCTS LIABILITY: For software products, plugins, and digital downloads, we provide them 'as-is' with no warranty of fitness for a particular purpose beyond German statutory warranty rights (§ 434 BGB). Liability for software defects, bugs, or compatibility issues is limited to: (1) Option to provide bug fixes or updates at our discretion within reasonable time, OR (2) Refund of the purchase price if defects cannot be remedied. Maximum liability: Purchase price paid. No liability for consequential damages from software bugs including data loss, business interruption, or lost profits unless caused by our gross negligence or intent. Customers must test software in non-production environments before deployment. We are NOT liable for: (1) Data loss if customer failed to maintain backups. (2) Third-party software, plugins, or services not provided directly by us. (3) Customer's violation of third-party rights (copyright, trademark, etc.). (4) Loss of profits, business interruption, or consequential damages beyond the calculated compensation formula (hosting) or purchase price (software) unless caused by our gross negligence or intent. (5) Actions or omissions of third-party providers when we act as intermediary or reseller. (6) Malicious actions by other customers or third parties. (7) Compatibility issues with customer's hardware, software, or network. (8) Indirect or consequential damages beyond the compensation formula or purchase price. (9) Software bugs, errors, or defects in beta, preview, or 'as-is' products. (10) Downtime or issues caused by customer's misconfiguration, modifications, or improper use.
Customers are liable for: All content stored on their servers. Activities of subusers they grant access. Compliance with laws and third-party rights. Damages caused by misuse or violation of these terms. Customers must indemnify us against third-party claims arising from customer's use of services.
We may immediately terminate services without notice or refund if: Customer violates these terms materially. Illegal content or activities are detected. Payment fails repeatedly. Customer damages our systems or reputation. Abusive behavior toward staff. Service is used to harm third parties. Customer may terminate for good cause including persistent service failures that we fail to remedy within reasonable time.
We may suspend services temporarily for: Non-payment (after 3-day grace period). Investigation of terms violations. Emergency security situations. Excessive resource usage impacting other customers. Suspended services may be reactivated after issue resolution. Data is retained for 30 days after suspension.
Personal data processing is governed by our Privacy Policy, which is incorporated by reference. Customers consent to data processing necessary for service provision. For details, see: https://www.infinity-projects.de/privacy
We reserve the right to modify these terms with 4 weeks notice via email. Continued use after the notice period constitutes acceptance. Customers may terminate without penalty within the notice period if they reject changes. Price increases or significant service reductions require express customer consent.
These terms are governed by German law, excluding the UN Convention on Contracts for the International Sale of Goods (CISG). If customer is a consumer within the EU, mandatory consumer protection laws of their country also apply.
For customers who are merchants, legal entities under public law, or special funds under public law, exclusive jurisdiction is Dresden, Germany. For consumers, statutory jurisdiction rules apply.
If any provision of these terms is invalid or unenforceable, the remaining provisions remain in effect. Invalid provisions will be replaced by valid provisions that most closely reflect the intended economic purpose.
We are not obligated to participate in dispute resolution procedures before consumer arbitration boards but are willing to do so voluntarily. EU consumers may use the ODR platform: https://ec.europa.eu/consumers/odr
Customers are solely responsible for all content uploaded, stored, or transmitted through our services including server files, world data, plugins, configurations, and any user-generated content. Customers grant us a limited license to store, backup, and transmit such content solely for service provision. We do not monitor, review, or control user content and are not responsible for its legality, accuracy, or appropriateness. Customers must ensure all content complies with applicable laws and third-party rights. We reserve the right to remove content violating these terms or applicable law without notice. Customers must indemnify us against all claims arising from their content.
All trademarks, logos, and intellectual property displayed on our platform remain the property of their respective owners. Our software, website, control panel, and proprietary tools are protected by copyright and may not be copied, modified, or distributed without permission. Customer retains ownership of their uploaded content. We may display customer server names/information for marketing purposes unless customer opts out. DMCA Compliance: We comply with copyright law. Copyright holders may report infringement to info@infinity-projects.de with: (1) Identification of copyrighted work, (2) Location of infringing material, (3) Contact information, (4) Good faith statement, (5) Statement of accuracy under penalty of perjury. Repeat infringers will have accounts terminated.
DIGITAL PRODUCTS ARE NON-REFUNDABLE: Due to the nature of digital services and instant delivery, all purchases are final. Refunds are only provided at our sole discretion in cases of: (1) Service not delivered due to technical error on our part, (2) Duplicate charges, (3) Service fundamentally different from description. Refund requests must be submitted within 48 hours of purchase. Refunds are not provided for: Change of mind, Incompatibility with customer setup, Customer error or misconfiguration, Violation of terms resulting in service termination, Partial use of subscription periods, Dissatisfaction with performance within specifications. We may offer service credits instead of monetary refunds at our discretion. Chargebacks: Filing a chargeback instead of contacting us for refund consideration results in immediate account termination and forfeiture of all services without refund.
We reserve the right to: (1) Modify, update, or discontinue any service or feature with 30 days notice, (2) Change service specifications, resource allocations, or technical requirements, (3) Discontinue support for outdated software versions or configurations, (4) Migrate services to different infrastructure or providers. In case of service discontinuation, customers will be notified 30 days in advance and may: (1) Receive prorated refunds for unused subscription time, OR (2) Migrate to alternative services if available. No liability for: Loss of data during migrations if customer declined backup options, Incompatibility with customer's systems after updates, Business disruption from service modifications, Discontinued features or integrations.
Current prices apply to new purchases. For recurring subscriptions: (1) Price increases require 30 days notice and apply to next billing cycle, (2) Customers may cancel before price increase takes effect, (3) Continued use after price increase constitutes acceptance. Failed payments: After 3 failed payment attempts, service is suspended. After 14 days of non-payment, service is terminated and data may be deleted. Reinstatement fees may apply. We are not responsible for: Bank fees, foreign exchange fees, or payment processor charges, Failed payments due to expired cards or insufficient funds, Tax obligations in customer's jurisdiction.
All services have resource limits (CPU, RAM, storage, bandwidth) as specified in product descriptions. Fair use policy applies: Customers may not: (1) Consistently exceed 80% of allocated resources for extended periods, (2) Generate excessive support requests (>10 per week), (3) Impact other customers' services through resource abuse. We may: Throttle services exceeding fair use, Require upgrade to higher-tier plans, Suspend services pending resolution. No refunds for throttling or suspension due to resource abuse.
We reserve the right to monitor services for: Security threats and abuse, Terms of service compliance, Resource usage and performance, Illegal activity or content. Monitoring is automated and manual review only occurs when: Automated systems flag potential violations, We receive abuse complaints from third parties, Legal obligations require investigation. We do not read private communications or files unless: Required by law enforcement with valid legal process, Necessary to investigate reported violations, Required for technical support with customer consent.
When we resell or provide third-party products: (1) We act only as intermediary, (2) Third-party provider's terms and warranties apply, (3) Support is limited to account/billing issues; technical support from provider, (4) We are not liable for third-party service failures, defects, or discontinuation. Customers must comply with third-party terms. Integration with third-party services (Stripe, game publishers, etc.) may be discontinued without notice if: Provider terminates our access, Provider changes terms making integration unfeasible, Legal or technical reasons prevent continuation.
Our services may not be accessed or used from countries subject to EU/German sanctions or export restrictions. We reserve the right to block access from: Countries on EU/German sanctions lists, IP addresses associated with sanctioned entities, Customers violating export control laws. Customers certify they are not: Located in sanctioned countries, Listed on sanctions lists, Acting on behalf of sanctioned entities. Violation results in immediate termination without refund.
Users must be at least 13 years old. Users between 13-16 years require verifiable parental consent under GDPR. Users under 18 may require parental consent depending on their jurisdiction. We may request age verification or parental consent documentation. Parents are responsible for: Monitoring minor's use of services, All charges and activities on minor's account, Ensuring minor complies with these terms. Accounts for users under 13 will be terminated immediately upon discovery.
Customers may request data export in standard formats. We provide: Server backups in compressed archives, Database exports in SQL format, Configuration files in standard formats. Migration assistance is not included unless separately purchased. We are not responsible for: Data format compatibility with other providers, Migration success to third-party platforms, Data loss during customer-initiated migrations. Customers must delete accounts after successful migration; inactive accounts may be deleted per our retention policy.
The following provisions survive termination: Intellectual Property rights, Liability limitations and disclaimers, Indemnification obligations, Payment obligations for services rendered, Confidentiality obligations, Dispute resolution and jurisdiction clauses. Customer data is retained for 30 days post-termination for recovery purposes, then permanently deleted unless legal retention obligations apply.
Customers may not transfer, assign, or resell their accounts or services without our written consent. We may assign or transfer our rights and obligations: To successor entities in business sale or merger, To affiliated companies within our corporate structure, To third-party service providers acting as processors. Customers will be notified of material transfers affecting service delivery.
EXCEPT AS REQUIRED BY GERMAN LAW: Services are provided 'AS IS' and 'AS AVAILABLE' without warranties of any kind. We disclaim all warranties including: Merchantability, Fitness for particular purpose, Non-infringement, Uninterrupted or error-free operation, Compatibility with all systems, Security against all threats. German statutory warranty rights (§§ 434 ff. BGB) remain unaffected for consumers.
By using our services, you consent to receive electronic communications including: Transactional emails (purchase confirmations, receipts), Service notifications (maintenance, security alerts), Account-related communications, Legal notices and policy updates. These communications are considered written notice under these terms. You may not opt out of transactional or legal communications. You may opt out of marketing communications via unsubscribe links.
Our failure to enforce any provision of these terms does not constitute a waiver of that provision or our right to enforce it later. Any waiver must be in writing and signed by authorized representative. No course of dealing creates modifications to these terms. All amendments must comply with the Changes to Terms section.
These Terms of Service, together with our Privacy Policy, constitute the entire agreement between customer and Infinity Projects. These terms supersede all prior agreements, understandings, or representations. Any conflicting terms in purchase orders or customer documents are rejected unless explicitly accepted in writing by authorized representative.